Cancellation Policy

Effective Date: August 2026

This Cancellation Policy governs the cancellation of services and transactions processed via SolveEase Technologies.

1. Order Cancellation

If you have initiated a payment on the SolveEase Pay checkout page but have not yet completed the transaction, you may cancel it at any time by closing the browser window or clicking the cancel/return button. Cancelled or abandoned transactions are automatically marked as EXPIRED or CANCELLED in our system.

2. Service Cancellation

Once a payment is successfully marked as PAID, the cancellation of the underlying service (e.g., a subscription to a SolveEase product) must be handled directly through the product's respective dashboard.

SolveEase Pay acts solely as the payment processor. We do not have the authority to cancel your active subscriptions or orders on behalf of the merchant.

3. Cancellation and Refunds

If your cancellation request qualifies for a refund according to the merchant's policies, the refund will be processed in accordance with our Refund Policy (typically 5 to 7 working days).

4. Support

If you face technical difficulties while attempting to cancel an ongoing payment on our checkout page, please contact us at info@team.solveease.in.