Refund Policy

Effective Date: August 2026

At SolveEase Technologies, we strive to ensure a smooth payment experience. This policy outlines the conditions under which refunds are processed for transactions made via SolveEase Pay.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Duplicate Payment: If you are charged multiple times for the same order due to a technical glitch.
• Service Not Delivered: If the merchant fails to provide the service/product and authorises a refund.
• Fraudulent Transactions: Unauthorised transactions reported promptly.

2. Refund Process

To request a refund, you must first contact the specific merchant from whom you purchased the service. SolveEase Pay acts as the gateway; the merchant holds the authority to approve the refund.

If the merchant initiates a refund, we will process it through our payment partner (e.g., Cashfree) immediately.

3. Processing Timeline

Once a refund is approved and initiated:

• The amount will be credited back to the original payment method.
• It typically takes 5 to 7 working days for the funds to reflect in your bank account or credit card statement, depending on your bank's processing time.

4. Contact Information

For inquiries regarding a refund, please contact the merchant directly. For technical issues regarding duplicate deductions on our gateway, you can reach out to info@team.solveease.in.